FREQUENTLY ASKED QUESTIONS
FAQ
What is the return policy?
We accept returns in accordance with our return policy. Items must be returned in their original condition and packaging. For full details, please refer to our Shipping & Returns page or contact our team.
How long does delivery take?
Delivery times vary depending on the destination and product availability. Once your order has been processed and shipped, you will receive the relevant delivery information.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information allowing you to follow the progress of your delivery.
What payment methods do you accept?
We offer secure payment options at checkout. Available payment methods may vary depending on your location and will be displayed before you complete your order.
Do you offer B2B and wholesale solutions?
Yes. BORUN provides tailored B2B and wholesale solutions for businesses, retailers and professional partners. For pricing, availability and volume enquiries, please contact our B2B team.